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Payment Policy

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Payment Policy

At My Mom’s Recipes, we aim to provide a safe, transparent, and convenient payment experience for all our customers. This Payment Policy explains the accepted payment methods, payment processing, and related terms.

1. Accepted Payment Methods

We accept the following payment methods, subject to availability:

  • UPI (Google Pay, PhonePe, Paytm, etc.)

  • Debit Cards and Credit Cards

  • Net Banking

  • Wallets or other digital payment methods

  • Cash on Delivery (if available and applicable)

Available payment options may vary depending on your location and order value.

2. Payment Confirmation

  • All orders must be paid in full before processing unless Cash on Delivery is selected.

  • An order is confirmed only after successful payment authorization or receipt of payment.

  • You will receive a payment confirmation via SMS, WhatsApp, or email once the transaction is completed.

3. Pricing and Charges

  • All prices displayed on our website are in Indian Rupees (INR).

  • Prices may be subject to change without prior notice.

  • Any applicable taxes, delivery charges, or convenience fees will be clearly mentioned during checkout.

4. Payment Security

We use trusted third-party payment gateways to process online payments securely. My Mom’s Recipes does not store or have access to your card or banking details. All sensitive payment information is handled directly by the payment gateway in compliance with security standards.

5. Failed or Pending Payments

In case of a failed, pending, or incomplete transaction:

  • The order will not be processed until payment is successfully completed.

  • Any amount debited due to a failed transaction will be refunded by the payment gateway as per their timelines.

  • Customers are advised to contact their bank or payment provider for transaction-related issues.

6. Refunds and Adjustments

Refunds, if applicable, will be processed only after verification and approval:

  • Refunds will be issued to the original payment method used during purchase.

  • Processing time for refunds may vary depending on the bank or payment provider.

  • Cash refunds are not provided for online payments.

Please refer to our Refund & Cancellation Policy for detailed refund conditions.

7. Cash on Delivery (If Applicable)

  • Cash on Delivery is available only in select locations.

  • Exact cash payment is preferred at the time of delivery.

  • Orders may be cancelled if payment is not made at the time of delivery.

8. Incorrect Payment Information

Customers are responsible for providing accurate payment details. My Mom’s Recipes is not liable for failed payments due to incorrect information entered by the customer.

9. Disputes and Chargebacks

Any payment disputes or chargebacks must be reported to us immediately. We will assist in resolving the issue; however, final decisions may depend on the payment gateway or bank involved.

10. Changes to Payment Policy

We reserve the right to modify or update this Payment Policy at any time. Changes will be effective immediately upon posting on the website.

11. Contact Us

For any payment-related questions or concerns, please contact us through our website or official communication channels.

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