Return & Refund Policy

At My Mom’s Recipes, customer satisfaction is important to us. As our products are homemade and often perishable in nature, our return and refund policy is designed to be fair, transparent, and hygienic.

1. No Return Policy for Food Items

Due to the nature of homemade food products and hygiene standards, returns are not accepted once the product has been delivered. We request customers to carefully review product details before placing an order.

2. Refund or Replacement Eligibility

Refunds or replacements may be considered only under the following circumstances:

• You receive a damaged product

• You receive an incorrect product

• The product is missing from your order

Requests must be raised within 24 hours of delivery along with clear photos or videos as proof.

3. Non-Eligible Cases

Refunds or replacements will not be provided in the following cases:

• Change of mind after delivery

• Taste or personal preference issues

• Delay caused by courier partners

• Improper storage or handling after delivery

• Products consumed or partially used

4. Refund Process

Once your request is received and approved:

• Refunds will be processed to the original payment method

• Processing time may vary depending on the payment provider

• Cash refunds are not applicable for online payments

5. Replacement Process

If a replacement is approved, the product will be re-dispatched at no additional cost, subject to availability.

6. Cancellations

• Orders cannot be cancelled once processing or preparation has started

• Cancellations before processing may be accepted at our discretion

7. Shelf Life and Storage Responsibility

Our products are freshly prepared with limited shelf life. Customers are responsible for following storage instructions and consuming products within the recommended time.

8. Contact Us

If you have any questions or need to raise a refund or replacement request, please contact us through our website or official communication channels within the specified timeframe.